A: Go to Help>About menu option and view the Major Version, Build and Status information.
A: Go to the Help>About mneu option and view the licensed days remaining. For single-seat users the licensed days will be a very large number as these licences are perpetual (ie. do not expire). The maintenance days remaining indicates the number of days until the maintenance on the licence will expire. The licence will continue to work after the maintenance period has expired but the software cannot be upgraded or technical support provided.
Note for users connecting to a server licence – the licensed/maintenance days remaining will relate to the 12 week temporary licence file that is updated each time a connection to the server is made. This means the maximum days remaining for a server licence user can be 84 and if a connection has not be made for a while then the days remaining might be much less than this.
A: To purchase ioGAS contact firstname.lastname@example.org and request an order form.
A: If the maintenance period on a single-seat licence has expired you may continue to use your current version of ioGAS for ever but will no longer be able to receive any software upgrades or technical support. The first 12 months maintenance is included in the purchase price and we shall notify you before the maintenance is due to expire to see if you wish to continue to keep your ioGAS licence in maintenance for a fee. For more information about renewing maintenance please contact ioGAS.support@ioAnalytics.net
A: Check the following:
- The copied licence file is named correctly. When copying the licence file attachment from some public email providers the “.” may be replaced with “_” and the licence file will not be recognised. Eg. gas.single.glc is the correct name.
- In ioGAS version 4.5, make sure you are copying the license file (gas.single.glc) to the following directory: C:\Users\username\AppData\Roaming\ioGAS
- In ioGAS version 4.4 and older, you need to have permission to write to the installation folder. The easiest way to do this is to right-mouse click in the installation folder (default C:\Program Files\ioAnalytics\ioGAS) in Windows Explorer and create and save a new text file. If you can’t do this then don’t have write permissions for this folder which you must have in order to run ioGAS.
- In ioGAS version 4.4 and older, if you are running Microsoft Windows 7 it is not possible to save the licence file attachment from an email directly into the installation folder so although it may look like the file is there it has a lock on it which is preventing it from being read by ioGAS. Copy the licence file to another location on your computer first (eg. desktop or Temp directory) and then paste it into the installation folder.
A. Every computer has a unique Machine ID. An ioGAS single-seat licence is locked to this Machine ID which means that the software can only be run on this computer. The error message indicates that the Machine ID in the licence file does not match the computer Machine ID on which the software is installed. Please contact ioGAS.support@ioAnalytics.net for assistance.
A: When an ioGAS software licence is “in maintenance” the latest version of the software can be installed. If the maintenance period has expired then the licence file can only run with any version of the software released before the maintenance expiry date. If this message appears it means that a later version of the ioGAS software is installed than the version you are permitted to run with the existing licence file.
If you want to run the ioGAS software then you will need to either pay any outstanding maintenance fees so that you can load up the lastest version of the software and receive technical support or re-install an earlier version of the software that is compatible with your existing licence file. For more information about renewing maintenance please contact ioGAS.support@ioAnalytics.net.
A: ioGAS cannot detect a valid licence in the expected location and the two week trial period has ended.
For users who can connect to an ioGAS server licence within their organisation click YES and enter the connection details into the next dialog. Re-start ioGAS for the connection details to be recognised by ioGAS.
If you have purchased ioGAS then make sure that the licence file has been copied to the correct location in the installation folders as outlined in the licence file email.
Users who have purchased the software and require a valid licence file must click NO and then copy and paste the Machine ID listed in the next window into an email and send to ioGAS.licence@ioAnalytics.net. Once the licence file is issued, copy it to the location outlined in the accompanying email and then re-start ioGAS.
A: Users running academic or fixed-term licences (eg. Extended Evaluation, Server Stand-Alone) will receive this message when the licence expiry date has passed and ioGAS is started. If your organisation is running a server licence which has been renewed select YES and enter in the connection details. Re-start ioGAS for the details to be recognised by ioGAS. Users needing to purchase the software or renew their licences please contact ioGAS.support@ioAnalytics.net.
A: Check with your IT or ioGAS Admin person within your organisation that the server licence file is installed in the correct location and has not reached the expiry date. Ensure that the date/time on the host machine is set correctly. Check also that the details entered in the Help>Server Licence Configuration dialog within the ioGAS software on the user machine is correct. If the server licence is in place and is valid and connection details are correct restart ioGAS. If the problem still persists the IT people should try stopping and starting the ioAnalytics Service on the host server. Contact us if you require instructions on how to do this.
A: Clients who are connected to an ioGAS server licence are issued a temporary 12 week (version 4.3 or later) licence each time the machine connects to the server while ioGAS is running. This temporary licence enables users to travel for up to 12 weeks before they need to reconnect to the server licence again to update the temporary licence file for a further 12 weeks. Clients can continue to update their temporary licence until such time as the server licence reaches the expiry date. If a server connection is not made within weeks then the software will cease to run on that computer and the licence will become available on the server for another user if they connect at this time.
A. The server licence software has been installed on the user computer instead of the ioGAS application software. Un-install the ioGAS Server Licence software from the computer and the message will no longer display. Download and install the ioGAS, ioGAS 64-bit or ioGAS MAC software instead.
It is not possible to transfer a single-seat licence to another computer without contacting us. Single-seat licences are “locked” to a unique Machine ID number so licence files will not work on other computers. Licence transfers are generally required in the event of hardware malfunction, new computer purchases or permanent personnel changes. Please contact us ioGAS.Licence@ioAnalytics.net for more information.
Single-seat ioGAS maintenance includes software upgrades, email technical support, access to training videos and plug-ins and classification/Calculation/Spiderplot library updates.
Organisations running an ioGAS server licence are entitled to all of the mainteance features as part of their lease arrangement.
An ioGAS server licence is a lease of the software for 12 months which includes:
- Low price per seat
- Easy Administration
- Software Upgrades
- Technical Support
- Training Videos
- Access to software during field work or travel
- Classification Diagram/Calculation/Spider Plot library updates
The ioGAS server licence enables you to install the software on a designated number of computers. The licences are not shared between users so if you have 5 people who would like to use the software you would purchase a 5-seat server licence. Each user would then install the software and obtain their licence file from the centrally installed server licence software.
The licence file downloaded onto each computer is a 12 week temporary licence file so that users can travel with their laptop during this time. This temporary licence file is updated each time that the computer is connected to the server licence host network for 12 weeks from the current date. The only time a licence may become available to another user is if no connection is made to the server licence network for 12 weeks.
Please contact email@example.com for more information about how the server licensing system works and prices.
No. The ioGAS server licence system is not a check-in/check-out concurrent licensing system. The ioGAS server licence is designed to licence the ioGAS software on a pre-determined number of computers. This means that if an organisation has 10 people who would be wanting to use the ioGAS software they would purchase a 10-seat ioGAS server licence. The cost per seat is kept low and enables multiple licences to be used with minimal administrative input.
Yes. We offer academic server licences to university departments and also 12 month fixed term licences to single academic users. Contact firstname.lastname@example.org for more information and pricing.
Check firewall settings and make sure that the machine has permission to open a TCP/IP socket to connect to the server.